Privacy Policy

1. Introduction

Qontum Pty Ltd ("Qontum", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through our website and associated digital services. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

• Name
• Company name
• Job title
• Email address
• Telephone number
• Business address
• Information you provide in contact forms
• Information submitted when requesting information, proposals, newsletters or services

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Date and time of visits
• Referring websites
• Website usage statistics

Cookies and Analytics Data

We may use cookies, web beacons and analytics technologies to improve website performance and user experience. Visitors can control cookie settings through their browser preferences.

3. How We Collect Information

We collect information when you:

• Visit our website
• Complete a contact form
• Subscribe to updates
• Request information or services
• Communicate with us via email or telephone
• Participate in surveys or events
• Apply for employment opportunities

We may also collect technical information automatically through website analytics tools.

4. Why We Collect Information

We collect personal information to:

• Respond to enquiries
• Provide services and support
• Prepare proposals and quotations
• Manage business relationships
• Improve website functionality and user experience
• Conduct marketing and business development activities
• Meet legal and regulatory obligations
• Protect our systems and information assets

We will only collect information that is reasonably necessary for our business activities.

5. Use of Personal Information

We may use personal information to:

• Communicate with you
• Deliver requested services
• Manage customer relationships
• Send relevant business updates
• Improve our website and services
• Conduct research and analysis
• Maintain security and prevent fraud

If you receive marketing communications from us, you may opt out at any time using the unsubscribe facility or by contacting us directly.

6. Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised contractors
• Professional advisers
• IT service providers
• Website hosting and cloud service providers
• Government agencies where required by law
• Regulatory authorities
• Defence or government customers where relevant and authorised

We do not sell personal information to third parties.

7. Overseas Disclosure

Some technology providers used by Qontum may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure the recipient handles personal information in a manner consistent with Australian privacy obligations.

8. Website Analytics and Cookies

Our website may use tools such as:

• Google Analytics
• Microsoft Clarity
• Website monitoring and security services

These services may collect information about website usage and visitor behaviour.

Information collected through analytics is generally aggregated and used to improve website performance, usability and security.

Visitors can disable cookies through browser settings, although some website functions may be affected.

9. Security of Information

Qontum takes reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Security measures may include:

• Access controls
• Encryption
• Secure hosting environments
• Multi-factor authentication
• Network monitoring
• Staff security awareness practices

Where personal information is no longer required, we will securely destroy or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete or out of date.

Requests should be submitted using the contact details provided below.

We will respond within a reasonable period and may verify your identity before providing access.

These rights reflect requirements under the Australian Privacy Principles.

11. Notifiable Data Breaches

If Qontum becomes aware of an eligible data breach involving personal information, we will comply with applicable notification obligations under Australian privacy law, including notifying affected individuals and regulators where required.

12. Third-Party Websites

Our website may contain links to third-party websites.

Qontum is not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those sites separately.

13. Children's Privacy

Our website is intended for business and professional audiences. We do not knowingly collect personal information from children under 16 years of age.

14. Changes to this Privacy Policy

Qontum may update this Privacy Policy from time to time.

The most current version will always be available on our website, with the effective date noted at the top of the policy.

15. Contact Us

For privacy enquiries, access requests, correction requests, or complaints, please contact:

16. Complaints

If you believe we have breached your privacy rights, please contact us first.

We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).